Portfolio

Hello. I'm Stephen. I'm a UX, UI and Product Designer

About me

I diagnose and transform complex problems into innovative user-centered solutions. These provide value and reduce friction for the user, whilst achieving business targets.

I’m a hands-on designer, strategist, researcher, facilitator, architect and lead with 20 years experience. I’ve designed usable products, services and experiences that people love, provide business benefit and are technically feasible.

I work alongside cross-functional, highly-functioning, global teams using agile and iterative processes. Well versed at working with members of the team or strategizing at the executive level, delivering on the tactical, or developing strategic direction roadmaps.

Extensive experience with interaction design, online journeys, omnichannel experiences, and service design across a variety of devices and industries. Believer in user-centered design process, including: user research (qualitative and quantitative), brainstorming, lo-fi design, detailed design, rapid prototyping, and usability testing.

I’m a team player that rolls up my sleeves to get the job done, putting the user and the business first.

Vodafone Secure Net

Designing a secure omni-device experience used by up to 2 million users.

Autotrader

Designing an omnichannel instant car sales experience for users.

Dixons eCommerce

A greenfield, responsive redesign project.

Shoes.com

eCommerce and retail shopping experience.

Brands

I’ve worked with or on projects related to the following European, Canadian and US brands (either directly or through agencies or partnerships):

I’ve also worked closely in multi-functional teams with:

Feedback from colleagues

Steve Kuchka
Director - Marketplace Delivery

Stephen and I worked on a number of ecommerce and marketplace initiatives at autotrader.ca. Stephen is a passionate UX expert who integrates seamlessly with development and product teams. He is an extremely effective communicator at helping multi-discipline stakeholders understand and align with the core values & visual language of UX. He sets high standards without being an isolationist diva sitting in a UX ivory tower. Highly adaptable to complex strategic roadmaps, Stephen gets concepts quickly and is a rare animal that not only can grasp and define the high level strategy, but also is willing to personally churn out the assets to deliver on that strategy quickly. Any digital business would find Stephen to be a highly worthwhile hire.

Richard Child
User Experience Manager

Stephen is very personable and a thoroughly dedicated UX professional who I’ve had the pleasure of working alongside recently. He demonstrates great stakeholder management skills. I’ve witnessed this in multiple UX reviews where he has the ability to influence differing stakeholder opinions in order to drive and push through key UX objectives. He has shown a great commitment to collaborative design and makes an effort to form strong working relationships between VF UK and VF Group (on the My Vodafone and Billing projects).

Amardeep Singh Shakhon
Senior Information Architect Consultant

I’ve worked closely with Stephen on several projects at Vodafone and he shares a strong passion for championing the user needs and goals in the end to end customer experience. His personality and strive to achieve the best experiences is reflected in his work. He has lead numerous project whilst working with him, however he is always open to new ideas and proactively promotes collaboration throughout the team. It was a pleasure working with Stephen as he is a true believer in better.